Shipment and delivery

Delivery method

Shipment will be carried out via courier appointed by GENERAL GAS (ADR courier for refrigerants packed in high pressure cylinders and flammable goods)

Shipment and delivery time

Goods are released for shipment by GENERAL GAS within a time interval between 48 and 72 hours, according to product availability and selected payment method. Quick deliveries are those paid online with credit card and/or PayPal.

Lead time can vary based on the payment method chosen by customer. For example, if a deferred payment method is chosen, such as a bank transfer, release of goods for shipment will be delayed until the payment of the order is received on GENERAL GAS bank account.

Once the order is processed, the product will be released to the courier for delivery within four working days (96 hours).

Couriers and GENERAL GAS carriers don’t deliver on Saturdays, Sundays and bank holidays.

Shipment cost

Shipment costs vary with the weight of the package to ship and is highlighted separately in the cart.

In the total weight, the tare weight (container) will be considered. This operation will be automatically carried out during the making of the order.

Shipment cost is shown while completing the order before the customer confirmation.

Shipment tracking

You can track your shipment at any time. If you are registered, log in to the GENERAL GAS e-commerce platform at

Once logged in, click on “My orders” at the top right and then on the order number you want to check. Under “Shipment details” you will find the link for tracking information.

If you aren’t registered don’t worry.

In the shipment confirmation e-mail you will find a link to access tracking information.

Always remember:

  • To check that the number of packages delivered is correct on the transport document;
  • To check that the package is intact and the duct-tape not tampere In case of anomalies or damages we advise to accept the parcel but write on the delivery receipt: “Accepted subject verification” reporting the observed anomalies.
  • For any need or further request for assistance, GENERAL GAS Customer Care is always at your complete disposal (+39 02 92141835 or by email to: )