General Sales Conditions


All the gas supplies provided by GENERAL GAS s.r.l. (hereinafter GENERAL GAS) to fulfil orders made through this e-commerce website are regulated by the following General Sales Conditions.

These General Sales Conditions shall prevail over CUSTOMER’s purchasing conditions for the mere fact that they are attached to delivery documents by GENERAL GAS. These General Sales Conditions are deemed approved by the customer by product delivery/collection and/or by placing an order on GENERAL GAS e-commerce website.

Art. 1) Terms of delivery

1.1 unless otherwise agreed by written agreement between the Parties, all the products (hereinafter Product or Products), are meant Ex Works GENERAL GAS point of sale.

1.2 In the exceptional case transportation is carried out by the customer, they are responsible for employed vehicles compliance with regulations.

1.3 GENERAL GAS shall do all that they can to deliver the Products within the agreed terms but, except in cases of gross negligence or wilful misconduct, GENERAL GAS shall not be liable to pay penalty nor shall GENERAL GAS be held responsible for any indirect or consequential damages caused by delay in Products delivery.

Art. 2) Placement of purchase agreement

2.1 The CUSTOMER can buy Products in the GENERAL GAS electronic catalogue when the order is placed. Order reception is confirmed by GENERAL GAS via e-mail, sent to the e-mail address provided by the CUSTOMER. Such confirmation message shall contain a summary of all the data entered by the CUSTOMER who can verify its correctness and notify in a timely manner if any corrections are needed. The agreement between the CUSTOMER and GENERAL GAS is deemed settled only after an acceptance e-mail is sent by GENERAL GAS. Product delivery will be carried out only after invoice payment by the CUSTOMER.

Art. 3) Guarantee

3.1 GENERAL GAS guarantees that Products are compliant with the specifications as reported in the technical documentation (safety sheets and product sheets) at the placement of the order. It’s explicitly excluded any additional warranties and, in particular, any warranties for specific features or characteristics for non standard uses non agreed upon in writing between the Parties.

3.2 Any complaints regarding the quality or the exterior characteristics of the Products (apparent defects) shall be acknowledged only at Products delivery. Any complaints regarding non identifiable defects via careful inspection at delivery (latent defects) shall be notified to GENERAL GAS in writing, under penalty of invalidation by decadence, within 8 (eight) days from the date of discovery of the defect and not later than 12 (twelve) days from delivery.

3.3 Disputed Products shall be made available for inspection by technicians for a period of 15 (fifteen) working days. Only complaints deemed valid by GENERAL GAS shall be approved. The return of Products without prior authorization by GENERAL GAS shall be rejected. In case of return of the Product, they shall be returned by the CUSTOMER in their original boxes, complete in all their parts (including packaging, documentation and accessories) with no labels or tapes applied. If after technical inspection no defect is found, the CUSTOMER shall be laible to pay inspection, restoration and transportation costs paid by GENERAL GAS.

3.4 Except in cases of gross negligence or wilful misconduct, GENERAL GAS shall be only liable, in case of defects, low quality or non-compliance of Products, to provide a replacement for defective Products. Except in cases of gross negligence or wilful misconduct, GENERAL GAS shall not be held responsible for indirect or consequential damages cause by the Products and/or their use.

Art. 4) Products and Containers use

4.1 The CUSTOMER declares that they are extensively informed by GENERAL GAS about the risks related to the storage and the use of the Products and Containers and that they are responsible of Products and Containers use in conformity with received instructions as well as instruct and train all those who may manage or use the Products and Containers. The CUSTOMER shall not held GENERAL GAS responsible for any consequences of violations of such obligations.

4.2 The CUSTOMER, from the Product delivery, is responsible of its use and of Product and Containers suitability for its destined use.

Art. 5) Compensations and payments

5.1 All compensations owed by the CUSTOMER to GENERAL GAS are meant net of taxes and fees.

5.2 For each order made on GENERAL GAS website, GENERAL GAS shall issue an invoice at the same time of the order confirmation. Data provided by the CUSTOMER during purchasing procedure (art. 2) shall be used to issue the invoice. After invoice issuing it shall not be possible do any changes to the data in it. Amounts are exclusively expressed in Euro. Payments are always meant to be made to GENERAL GAS headquarters.

5.3 Unless otherwise agreed in writing, any bank fees and charges related to the payment are at CUSTOMER expense.

Art. 6) Arbitration

The purchase agreement of the Product by the CUSTOMER shall be governed by the Italian law.

Any disputes or claims concerning or relating to agreements regulated by this General Sales Conditions shall be exclusively settled by the Court of Milan.